Return and Refund Policy

At Tuk Tuk Traders, your satisfaction is our top priority.
If for any reason you are not fully satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to ensure a smooth and hassle-free process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unwashed, and in the same condition as received.

The item must be in its original packaging, with all tags and accessories intact.

A return request must be submitted within 7 days of receiving your order.

The following items are non-returnable:

Perishable goods (e.g., food, flowers, newspapers, or magazines)

Custom-made or personalized products

Downloadable software or digital goods

Health and personal care items (e.g., sanitary or intimate products)

Gift cards and promotional or clearance items

Return Process

To initiate a return:

Contact our customer support at 📧 tuktuktraders.ind@gmail.com or 📞 +91-7999993267 within 7 days of receiving your order.

Provide your order number, contact details, and reason for return, along with images (if applicable).

Once your return is approved, you will receive detailed return shipping instructions via email.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Please ensure we receive your returned item within 10 days of return authorization.

Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 7–10 business days.

Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., defective, damaged, or wrong product sent).

Refund processing time may vary based on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange for the same item, contact us at tuktuktraders.ind@gmail.com / +91-7999993267.

Exchanges are subject to product availability at the time of request.

Non-Returnable Items

Certain products cannot be returned or exchanged, including:

Sale or clearance items (unless defective or damaged)

Products that have been used, washed, or altered

Items missing original tags, packaging, or accessories

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once it is received and approved.

If the order was not marked as a gift, or was shipped to the gift giver, the refund will be credited to the original purchaser’s account.

Contact Us

For any queries or assistance related to returns, refunds, or exchanges, please contact our customer service team:
📧 tuktuktraders.ind@gmail.com
📞 +91-7999993267

Our team is always happy to help and ensure your experience with Tuk Tuk Traders remains exceptional.

Thank you for shopping with Tuk Tuk Traders — your satisfaction is our guarantee!